Terms of service

Last Modified: February 04, 2022

Welcome to Adamo Diamonds! The website located at www.adamodiamonds.com (hereinafter “the website”) is owned and operated by Adamo W.L.L., a company formed and operating in accordance with the laws of the Kingdom of Bahrain.

In these Terms of Service, all references to “the Company,” “we,” “us,” or “our” are references to Adamo W.L.L., and all references to “you,” “your,” or “user” refer to the person who accesses the website and/or purchases a product through the website.

By accessing the website and/or purchasing any products through the website, you agree to abide by all the provisions of these Terms of Service including our Cancellations Policy, Returns and Refund Policy and Privacy Policy as amended or supplemented (collectively referred to as the “Terms” or the “Agreement”). Please carefully review the Agreement in its entirety before accessing the website and/or purchasing any products from us.

IF YOU DISAGREE WITH THESE TERMS AND DO NOT WISH TO ABIDE BY THIS AGREEMENT, PLEASE DO NOT ACCESS THE WEBSITE OR PLACE ANY ORDERS.

1.   Definitions and Interpretation

The following terms shall have the meaning as defined hereunder: 

The use of the masculine, feminine, neuter gender and the singular or plural number shall not be given the effect of any exclusions or limitations herein. All pronouns shall be deemed masculine, feminine, neuter, singular, or plural, as the person or entity's identity may require. If this Agreement is made available in more than one language, the English language version shall prevail. 

2.   Access

Neither the website nor the products offered therein are targeted at users who are under the age of eighteen (18) years. If you are under eighteen (18) years of age, you may not access/use the website or place any orders through the website.

If you sign up for a user account on behalf of a business or legal entity, you represent to the Company that you have the authority to act on behalf of such business or entity and to bind the former to this Agreement.

3.   Amendments

The Company reserves the right to update these Terms as and when required to comply with any applicable laws reflect any changes in our business practices and other similar reasons at the Company’s sole discretion. Where the Company makes any amendments to these Terms, the Company will notify you by changing the last updated date on the top of the page where these Terms appear. Unless expressly specified otherwise, any amendments to these Terms shall be effective from the date the amended Terms are published on the website. The latest version of the Terms will supersede all previous versions.

4.   Account Registration and Safety

You can either create a user account on the website or place your order as a guest. By registering a user account, you will be able to use some additional functionality, including but not limited to storing your billing and shipping address for future purchases and keeping track of your past transactions. Please note that we provide all user accounts at our sole discretion. We reserve the right to decline to provide any user with a user account without reason.

User Account Security

As an account holder, you agree to keep your username and password confidential. Any activity on your user account is solely your responsibility. If you suspect any unauthorised activity on your user account, please immediately notify us at hello@adamodiamonds.com. You release us from any liability arising from or associated with any unauthorised access to your user account. 

Your Personal Data

When you sign-up for a user account and/or order a product through the website, we will request you to provide us with your personal information, including but not limited to your full name, email address, shipping, and billing address (“your personal data”).

All your personal data is processed in accordance with our Privacy Policy. We encourage you to take the time to review our Privacy Policy before accessing our website and ordering any products. 

Any act of providing incorrect personal information shall constitute a material breach of this Agreement. You shall be solely responsible for notifying us of any change in your personal data. By using our website, you represent and warrant that all your personal data is true, accurate, complete, and current.  

5.   Terms of Sale

All orders placed through the website are subject to the following provisions:

a. Product Images

Customers are advised to carefully review the product description on the website to find detailed specifications such as product size and quality. All product images available on the website are for illustration purposes only. Product colours may vary slightly from images displayed on the website due to different screen resolutions and studio lighting during a product shoot. For any pre-sale product related questions, please contact us at hello@adamodiamonds.com.

b. Order Placement, Availability and Acceptance

1. You can view all products listed on the website and add the products that you wish to purchase to your shopping cart;
   
   
2. Once you have added the products that you wish to purchase, you can proceed to place your order by providing all the requested personal information, billing and shipping details. Please note that we comply with applicable anti-money laundering and counter financing of terrorism legislation which impose customer verification and reporting requirements on businesses like us. Accordingly, we will require you to provide us with all the requested information before we can accept your order. We reserve the right to request additional information before we process your order. You agree to provide only true, complete and current information when requested by the Company;
   
   
3. You understand and accept that your order constitutes an offer to purchase the ordered product/s from the Company. The Company does not offer any assurances that a product listed on the website will be available at all times or that the prices displayed on the website will be current and correct. Unless expressly specified otherwise in these Terms, your order is only deemed accepted by the Company after you receive an email confirming that your order has been ‘processed’.

• We provide our customers with a quote for any jewellery made to customer specifications. Please note that all custom jewellery quotes are valid for three days from the date of quote. After the three day time period, the quote is subject to change. The custom orders are only accepted after we receive the full payment of the quoted amount.
• The customer shall be solely responsible for carefully reviewing their order before making the payment to ensure they have provided us with the correct size, colour, metals etc. Any alterations to custom-made jewellery after the ordered piece of jewellery has been produced will be subject to the payment of additional fees by the customer, including workmanship and two-way shipping.

• If we cannot process the payment for your order;
• If you fail to provide us with all personal information requested by us; or
• If our carrier does not service your area.

If we are unable to accept your order, we will notify you that your order cannot be accepted.

c. Pricing and Payments Policy

1. Although we make our best effort to keep all product prices on the website up to date, various factors can lead to inaccurate list prices, including but not limited to changes in the prices of loose diamonds sourced from our suppliers and typographical errors on the website. If there is an error in the price of your ordered product, we will contact you with the option to either confirm your order at the correct price or cancel your order. Please note that if we do not receive any response from you within 72 hours of our email, we reserve the right to cancel your order. We are not under any legal obligation to accept orders at a lower price due to any errors in pricing on our website.
2. We reserve the right to change any product’s price on our website or withdraw any offers without prior notice to any user. Some offers, such as promotional products, may be subject to additional terms and conditions not specified in this Agreement. Please carefully review all such offer terms and conditions before ordering a product on offer.
3. All prices displayed on our website are in Bahraini Dinar (BHD).
4. Product prices listed on the website are exclusive of applicable taxes, duties, and shipping fees. The full order amount, including applicable taxes, duties, and shipping fees, will be clearly displayed to you on the checkout page.
5. When you submit your order, you authorise our third-party payment processor to immediately charge your credit/debit card for the full ‘order amount’.
6. By providing your payment details at the time you submit your order through the website, you also represent that you have the right to use your payment card. You are expressly prohibited from paying or attempting to pay for your order using another person’s payment card without their express authorisation. We reserve the right at our sole discretion to cancel any orders if we suspect any fraud and take appropriate actions, including but not limited to notifying the cardholder and relevant authorities.
7. The Company reserves the right to change the acceptable modes of payment at any time without incurring any liability.
8. We will not be liable for any delay or non-delivery of your order resulting from any payment authorisation refusal by your payment card issuer. In such circumstances, we will cancel your order, and you will have the option to place a new order with a different payment card.

d. Shipping

All orders will be shipped to the shipping address provided by you at the time you submit your order. It is solely your responsibility to carefully review your shipping address before submitting your order. We will not accept any responsibility for deliveries made to incorrect shipping addresses provided by you. If your address is in a remote area, please provide any details that may help the carrier to deliver to your address. We currently only ship products to the countries listed on our website.

Subject to the applicable provisions of this Agreement, all risk and title in the ordered product will pass to you upon delivery.

1. Carriers and Delivery Time

All products are shipped using an insured shipping service. We will provide you with an estimated delivery time for your order via email after your order has been processed. Although our shipping service providers make their best effort to ensure that your order is delivered on time, we will not be held liable for any loss or cost suffered by you or any other person as a result of any delay in delivery due to no fault on our part. You understand and accept that all delivery time frames provided by us are estimates only.

2. Shipping Fees, Handling Charges, and Taxes

We will display all applicable shipping fees and taxes for your order (excluding customs duties payable by you to your local Customs authority) on the checkout page. Please carefully review all amounts before submitting your order. 

3. Customs Duties

Cross border deliveries can attract duties in the destination country. Please note that our product prices do not include any applicable import duties which may be imposed by customs in your country. You shall be solely responsible for the payment of any import duties applicable to your order.

4. Unsafe Shipping Address

You or a person authorised by you will be required to provide a signature to accept delivery. All risks in the order will pass to you once the tracking reflects that the order was delivered to your specified shipping address.

6. Intellectual Property

All information, material, and content available on the website, including but not limited to text, images, audio, video, logos, trademarks, and the like, is owned either by the Company or its licensors (hereinafter referred to as “Company Content”). All Company Content is protected by copyright, trademark, and applicable laws and conventions.

You shall not copy, sell, resell, reproduce, republish, modify, distribute, or create any derivative work of any Company Content without the consent of the copyright owner. You are forbidden from removing any copyright, trademarks, and any proprietary notices from any Company Content.

The Company only grants you a personal, non-exclusive, non-transferable, non-sublicensable, and revocable limited license to use the Company Content for your personal and non-commercial use only. Nothing in this Agreement grants you any legal rights that are not expressly granted in this Agreement. 

7. Copyright Infringement Notice

If you believe that your copyrighted content has been published on our website without appropriate licenses/authorisation, please send a valid notice with the following information:

• A detailed description of the copyrighted content that is alleged to have been infringed;
• The exact location on the website where your copyrighted content is made available (such as links to the page where such copyrighted work appears);
• Your name, phone number, and email address;

A written statement that:

• The copyright owner or its agent does not authorise such copyrighted content's use;
• The information contained in the notice is accurate and under penalty of perjury;
• You are either the owner of an exclusive right allegedly infringed or authorised to act on behalf of such owner regarding the copyright infringement.

An electronic or physical signature of the copyright owner or agent authorised to act on their behalf.

The written notice must be sent to:

Adamo W.L.L.
Office 108 Building 1942
Road 1333 Block 913
Riffa, Kingdom of Bahrain

8. Account Termination

Termination by the user

A user may terminate his user account at any time by accessing the account settings or by contacting the Company at hello@adamodiamonds.com with the words ‘account termination’ in the subject line. 

Termination by the Company

The Company reserves the right to terminate any user account at any time without giving prior notice if the Company has reason to believe that: 

• The user is in violation of applicable laws;
• The user's conduct is harmful to the Company or any of its users; or
• The user is in breach of this Agreement.

Consequences of Termination

Once your account is terminated, you will not be able to log in to your account using your username and password, and you will not be able to reactivate your account. 

9. Prohibited Activities

You expressly agree not to: 

• Use the website or any content for any illegal or unlawful purposes
• Violate any provisions of this Agreement;
• Use any defamatory content, libellous or threatening content in any communication with the Company or its users on our social media pages;
• Use any computer programming routines that may damage, modify, delete or interfere with any system or network connected to the website;
• Use any robot, data mining, or other retrieval tools to scrape any data/information from any part of the website; or
• Reformat or frame any portion of the website.

10. Feedback and Suggestions

We welcome our customers' feedback about our products/website and any suggestions for improvements. Although we love to receive feedback and suggestions, we want to avoid all misunderstandings as to the nature of this communication. When you send your feedback or suggestions to us, you understand that you are granting us a fully-paid and exclusive, irrevocable, perpetual, and worldwide license to use or share your submission, as we deem fit, and without any restriction or compensation to you, either now or ever in the future. You understand and accept that the Company has the right to use your feedback or suggestion in any manner and for any purpose we deem fit, but we are not under any obligation to do so. Your feedback and suggestions are not confidential in nature and will not be protected by any confidentiality agreements. 

11. Links to Third-Party Websites

The website may contain links to third-party sites that are not owned or operated by us. All such links are provided for your convenience only. When you click on any third-party website link, you will be redirected to such a third-party’s website. Your access/use of a third-party website will be governed by the terms and conditions and privacy policy of such a third party. We disclaim all responsibility for any harm suffered by you from your use of any third-party website.

12. Maintenance  

Your access and use of the website may be interrupted at any time with or without prior notice to you for any system maintenance, upgrading, testing, repairs, or other related work. We shall not be liable to indemnify you for any loss, damage, costs, or expense that you may suffer or incur as a result of such deactivation or suspension.

13. Governing Law

This Agreement shall be governed and construed in accordance with the laws of the Kingdom of Bahrain without regard to any principles of conflict of laws. 

14. DISCLAIMER OF WARRANTIES

UNLESS EXPRESSLY SPECIFIED OTHERWISE, THE WEBSITE IS PROVIDED TO YOU ON AN “AS-IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE” BASIS. THE COMPANY AND ITS OFFICERS DO NOT OFFER ANY WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. 

THE COMPANY DOES NOT MAKE ANY REPRESENTATIONS OR OFFER ANY WARRANTIES THAT:

• THE WEBSITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR IN ANY PARTICULAR LOCATION;
• THE CONTENT/INFORMATION AVAILABLE ON THE WEBSITE IS ACCURATE, CURRENT, AND/OR COMPLETE;
• THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE;
• ANY ERRORS OR DEFECTS WILL BE RECTIFIED;
• THE WEBSITE WILL MEET YOUR REQUIREMENTS; OR
• THE WEBSITE WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES AND OTHER HARMFUL CODE.

YOUR DECISION TO USE OUR SERVICE IS ENTIRELY AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW DISCLAIMERS OF CERTAIN WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

15. Indemnification

You agree to indemnify, defend and hold harmless the Company and its officers from and against any claims, liabilities, damages, losses, costs, and expenses, including, without limitation, reasonable legal fees arising as a result of:

1. Use of the website by you or another party using your user account; and/or
2. Any breach of this Agreement by you.

The Company reserves the right, at its own expense, to assume the exclusive defence of any matter otherwise subject to indemnification. You agree that you will not settle any claim without the express written consent of the Company.

16. Waiver

Any omission on the part of the Company to exercise its right or remedy under this Agreement will not constitute a waiver of that right or remedy by the Company.

17. Severability

If any provision of this Agreement is held to be unlawful, void, or for any reason found to be unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent necessary and will not affect the validity and enforceability of any remaining provisions.

18. Force Majeure

The Company shall not be liable for any failure to perform its obligations if such failure is as a result of any Acts of God (including fire, flood, earthquake, storm, hurricane, or other natural disasters), war, epidemic, terrorist activities, nationalisation, government sanction, labour dispute, strike, lockout or any interruption or any failure of electricity or server, system, computer, internet or telephone service.