FAQ

As a registered company in the Kingdom of Bahrain and in compliance with ministerial order no. 173 of 2017 of the Ministry of Industry, Commerce and Tourism, all companies buying and selling jewellery are mandated to obtain a form of ID from the buyer as a measure of combating money laundering.

1.) Choose your items and put them in the cart. For loose diamonds, we recommend that you contact us and check the availability before checkout.

2.) After checkout, you will receive an email confirmation of your order and that it is under review.

3.) We will review your order and contact you either
• To notify you if the price differs or the product becomes unavailable; or
• To confirm your order acceptance and that it is being processed.

4.) We will ship your item once it’s ready and send an email confirmation of the delivery details. Hence, the sale terms are completed between you and Adamo Diamonds.

Yes, it is fully insured until the item reaches the delivery address and a signature is given upon delivery.

Please refer to our cancellation policy and contact us directly on +97333756777.

All certified diamonds will be delivered with their certificates in the packaging.

Yes indeed. Chat with us about what you have in mind and we will make something special for you.

For items delivered within the Kingdom of Bahrain, Bahrain VAT of 10% will apply with no further duties or charges.

For all other international orders including GCC, the local VAT, import and customs duties and other fees will be applied as per the laws of the country of destination.

Please ensure to contact your local custom office for further details.

We purchase directly from diamond manufacturers and polishers from the global market with no middleman. We deal with suppliers who follow the United Nations' Kimberley process to ensure that all stones are conflict-free.

Our diamonds are certified by high standard internationally recognized institutes to ensure the quality of the items. However, as we are an online based company with lower overhead costs and source directly without a middleman, we are able to offer you competitive pricing.

We deal with various third-party suppliers from the global diamond market, who price their diamonds differently based on the diamond market price.

Yes, as there is a constant update of new stones. Please feel free to ask us if you don't find what you're looking for online.

We recommend you contact us before placing your order to confirm the stone’s availability. However, we will notify you as soon as possible if your chosen item cannot be delivered. As well, we will offer you an alternative option of equal value and specifications wherever possible, and you have the choice of accepting it or receiving a full refund.

Our prices depend on the diamond market pricing and can fluctuate accordingly.

Some diamonds can emit a glow when exposed to ultra violet lighting, which means the stone is fluorescent. This light can be of different colors, but is usually blue.

To the untrained eye, the fluorescence can only be seen under UV light, as even under sunlight, strong fluorescence seems faint.

As well, in some cases, it can enhance the color of the stone, as in the I-J color range in colorless diamonds with blue fluorescence.

However, in some cases, if the fluorescence is strong, the diamonds might appear hazy, oily, or milky.

For further information, refer to our education page to learn more about fluorescence and its attributes.

This indicates that there is a small pinpoint within the diamond that is too small to be marked on the certificate’s reference diagram.

This indicates that there are clouds within the diamond that are extremely small to be marked on the certificate’s reference diagram.

The videos and images provided are magnified to the power of 10x to give a better understanding of the quality of the diamond, which can make the inclusions appear more visible on the screen than in person.

In reality, it can be 100% eye clean or the inclusion may be visible on a smaller scale in comparison to the video depending on the clarity grade and inclusion type.

Please refer to the clarity section under Diamond Education for further information. If you have any doubts, don’t hesitate to contact us.